The Move and More

U-Haul sucks, and this is proof.This weekend was finally the move into the new place. I say finally because we closed on June 10. It might have taken a while, but now we're the sole possessors of one residence. That's a good feeling.

Since our close date, we decided to do some work since we had a place to stay. The main project was replacing the sub-floor in the bathroom. And by "replacing the sub-floor," I mean replacing not only the sub-floor, but the toilet, bathtub, sink, vanity, walls, storage cabinet, tile, plumbing etc. From what I understand, this is a very common occurrence in the home ownership world. You go to change one little thing and bam, you're knee deep in a full-blown remodel. Yikes, I don't think I could endure that every time I wanted to change something small.

We've done a LOT of painting, too. I'll make sure to post before/after pics at some point so you can all see where our social life has gone.

The Move
On Saturday, Ashlee and I headed over to U-Haul to get our truck. We showed up right at 9:00, which was the scheduled time of truck pick up. This is how our conversation went with the U-Haul guy...

U-Haul Rep: Hi there, how can I help you today?

Smitherson: Yeah, we're here to pick up a truck. We have a reservation at 9:00.

U-Haul Rep: What's the last name?

Smitherson: Smith. Ashlee.

U-Haul Rep: Okay... *typing* Hmmm. I'm not... Hmmm.

Smitherson: What?

U-Haul Rep: I'm not seeing anything.

Smitherson: Huh?

U-Haul Rep: Oh, here it is. I've got you down for tomorrow at 9:30.

Smitherson: That's not right.

U-Haul Rep: That's what it says here.

Smitherson: That can't be right, I called last week to reschedule it for today at 9:00.

U-Haul Rep: Well, I don't know who made that error.

Smitherson: So do you have any open trucks?

U-Haul Rep: No. It's the last of the month. No one will have any.

Smitherson: Great. Okay, how about tomorrow? Can we just come back?

U-Haul Rep: Hang on. *typing* Unfortunately we wouldn't have a truck for you here.

Smitherson: What?

U-Haul Rep: All our trucks will be out.

Smitherson: So is our reservation supposed to be at another location?

U-Haul Rep: No. I've got you down on our schedule.

Smitherson: But you won't have a truck for us?

U-Haul Rep: No.

Smitherson: So what are we supposed to do?

U-Haul Rep: I'm not sure.

How could that happen? Maybe because U-Haul sucks.

We left after that, partially defeated. If U-Haul, THE PLACE THAT WE MADE A RESERVATION WITH, didn't have a truck for us, who would? That was the question and many of the answers were not good. No one in town had a truck on hand for us. Luckily, about an hour later, Budget Truck Rental called us back and got us a truck.

While we were calling around for another truck, we called another city's U-Haul. While looking up the number for U-Haul, we came across a banner (see above thumbnail) on Uhaul.com. Ashlee pretty much salivated at the prospect of sticking it to U-Haul (remember, she's good with this stuff). After a phone call with the district manager (that was able to complete Ash's sentences since they've heard the story many times before) yesterday, our $50 is on its way.

So, we ended up getting everything moved. Shoosh. We no longer have the loft -- turned in the keys yesterday. The house is ours, along with an unfinished bathroom and two cats -- one of which is trying to find every nook and cranny in our place to hide. Seriously, BEHIND the oven? And I though Scoot's dog wanted to commit suicide.

+ original post date: July 1, 2008 03:58 PM
+ categories: Dwellings, WTF


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You should start a topic on Get Satisfaction for this (looks like no one has taken the time to complain about uhaul on there yet). At the very least, it'd be a good place to document their bad customer service so that other users can see.

+ author: Ariel Waldman
+ posted: July 1, 2008 04:17 PM

Done and done.

+ author: seth
+ posted: July 1, 2008 04:34 PM

Seth, I feel your pain. I've never had a satisfactory experience with U-Haul. Ever.

+ author: Jonathan
+ posted: July 1, 2008 05:21 PM

Congrats! Can't wait to see it!

But did you really throw most of Ashlee's shoes away?

+ author: Sarah Gil
+ posted: July 1, 2008 05:44 PM

Yes. In a horrible trash bag mix-up, I mistakenly threw away 90% of Ash's shoes. :(

+ author: seth
+ posted: July 2, 2008 10:22 AM

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